|
Log In
Join eSnipe
|
 |
|
eSnipe Server Status
(Updated 19:10 PST, November 22, 2009 -- all times in 24 hour format)
November 22 - eBay Bidding problems (afternoon)
(Sunday 19:10 PST) From 11:30 to 11:54 PST, there were eSnipe bidding problems. Some bids failed with "eBay Connection Problem" result messages. We apologize for any inconvenience this caused and will issue BidPoints to customers whose bids were impacted. This appears to have been a problem with eBay's servers.
October 18 - eSnipe server problems (evening)
(Sunday 18:20 PDT) From 18:00 to 18:02 PDT, there were eSnipe bidding problems. Some bidds failed with "Missed auction end" result message. Also users may have had problems entering bids or reaching the eSnipe webpage. We apologize for any inconvenience this caused and have issued BidPoints to customers whose bids were impacted. This was a problem with eSnipe's servers and has been corrected.
October 4 - eSnipe server problems (evening)
(Monday 18:20 PDT) From 18:02 to 18:03 PDT, there were eSnipe bidding problems. Some bidds failed with "Missed auction end" result message. Also users may have had problems entering bids or reaching the eSnipe webpage. We apologize for any inconvenience this caused and have issued BidPoints to customers whose bids were impacted. This was a problem with eSnipe's servers and has been corrected.
September 13 - Missed Bids (evening)
(Sunday 18:28 PDT) Between 17:54 and 18:02 PDT, one on eSnipe's main ISP location had troubles reaching eBay. This caused a number of bids to fail with the result "eBay Connection Problem". We apologize for this and do not expect further problems from the ISP. We will be issuing BidPoints to users impacted by this outage.
August 16 - eMail Delivery Problem (Continuing)
(Sunday - 13:15 PDT) We have received reports from a small number of customers using specific email providers, indicating that they are not receiving emails from Rovatron. Until this issue is resolved with the email providers, these users will not receive emails from eSnipe. Meantime, you can always view the status of your bids on your My Auctions page on the website.
August 4 - eBay UK Bidding Issue (Continuing)
(Tuesday 17:53 PDT) We are finding bids placed on a VERY small number of auction items originating on eBay UK are being rejected with odd restrictions that are not applicable to the auction listings. This problem seems to be coming from a miscommunication between eBay USA (where eSnipe exclusively places bids) and eBay UK. Until eBay resolves this issue, the only way to avoid a possible rejected bid, would be to bid directly on eBay UK until this problem is resolved.
July 27 - eSnipe server problems (evening)
(Monday 18:00 PDT) From 17:40 to 17:43 PDT, there were eSnipe bidding problems. Some bidds failed with "Missed auction end" result message. Also users may have had problems entering bids or reaching the eSnipe webpage. We apologize for any inconvenience this caused and have issued BidPoints to customers whose bids were impacted. This was a problem with eSnipe's servers and has been corrected.
July 19 - eBay Bidding problems (evening)
(Sunday 18:15 PDT) From 18:00 to 18:02 PDT, there were eSnipe bidding problems. Some bids failed with "Missed auction end" result messages. We apologize for any inconvenience this caused and will issue BidPoints to customers whose bids were impacted. This was a problem with eSnipe's servers and has been corrected.
July 9 - eBay Bidding problems (afternoon)
(Friday 11:40 PDT) From 12:11 to 12:15 PDT, there were eSnipe bidding problems. Some bids failed with "Missed auction end" result messages. We apologize for any inconvenience this caused and will issue BidPoints to customers whose bids were impacted. This was a problem with eSnipe's servers and was corrected right away.
June 29 - eBay Bidding problems (afternoon)
(Monday 17:10 PDT) From 14:54 to 15:26 PDT, there were eSnipe bidding problems. Some bids failed with "Auction missing from eBay" result messages. We apologize for any inconvenience this caused and will issue BidPoints to customers whose bids were impacted. This appears to have been a problem with eBay's servers.
June 6 - eBay Bidding problems (evening)
(Saturday 20:50 PDT) From 20:32 to 20:42 PDT, there were eSnipe bidding problems. Most bids failed with "eBay Connection Problem" result messages. A few bids after this time period also failed with the same result message. Also some users may have had problems entering new bids. We apologize for any inconvenience this caused and will issue BidPoints to customers whose bids were impacted. This appears to have been a problem with eBay's servers. Update: This problem lasted from 20:32 to 21:36 PDT, which caused the final bid results on eSnipe to show as either "eBay Connection Problem" or "Auction missing from eBay". Due to intermittent eBay server problems, eSnipe (nor many users trying directly) could reach eBay to place bids. eBay corrected the problem and acknowledged it on their system status page.
June 5 - eBay Bidding problems (morning)
(Friday 10:45 PDT) From 10:28 to 10:39 PDT, there were eSnipe bidding problems. Some bids failed with "eBay Connection Problem" result messages. Also some users may have had problems entering new bids. We apologize for any inconvenience this caused and will issue BidPoints to customers whose bids were impacted. This appears to have been a problem with eBay's servers.
April 28 - eBay Bidding problems (morning)
(Tuesday 10:40 PDT) From 10:19 to 10:26 PDT, there were eSnipe bidding problems. Some bids failed with "eBay Connection Problem" result messages. Also some users may have had problems entering new bids. We apologize for any inconvenience this caused and will issue BidPoints to customers whose bids were impacted. This was due to an ISP problem.
April 25 - eBay Bidding problems (morning)
(Saturday 22:30 PDT) From 00:03 to 00:10 PDT and also 09:30 to 09:35 PDT in the morning, there were eSnipe bidding problems. Some bids failed with "eBay Connection Problem" result messages. Also some users may have had problems reaching the eSnipe website or entering bids. Most users were not affected by this problem. We apologize for any inconvenience this caused and will issue BidPoints to customers who were impacted. This was due to an ISP problem.
March 16 - eBay Bidding problems (evening)
(Monday 19:15 PDT) From 18:01 to 18:06 PDT this evening, there were eSnipe bidding problems. Some bids failed with "eBay Connection Problem" result messages. About 50% of our bids were impacted during the period. We apologize for any inconvenience this caused and will issue BidPoints to the customers who were impacted. This was due to an ISP problem reaching eBay's servers.
December 16 - eBay Bidding problems (evening)
(Tuesday 15:30 PST) From 15:09 to 15:14 PST this afternoon, there were eSnipe bidding problems. Some bids failed with "Missed Auction End" result messages. About 50% of our bids were impacted during the period. We apologize for any inconvenience this caused and will issue BidPoints to the customers who were impacted. This was human error on some changes to the server, our fault.
October 28 - Bid Entry problems resolved
Bid Entry (scheduling a new bid) errors "Specific Auction bidding temporarily not supported" - should now be resolved for all but a handfull of auctions. We will correct the remaining problems as they appear today. Thank you.
October 27 - A few Bid Entry problems
Bid Entry (scheduling a new bid) for a small number of eBay Auctions may error with "Specific Auction bidding temporarily not supported" - we are investigating this situation and will update here when we have further information to share. Thank you.
October 16 - eBay Simple Passwords
eBay is enforcing their new password requirements which impact users who have passwords which are weak or easily guessed (person's names, dates, words found in the dictionary, same/similar to the user name, etc). If you have a password that eBay considers weak, they are preventing bidding by putting up extra security measures. You need to visit eBay to update your password and then make the same change on eSnipe, using the AUCTION ACCOUNT tab on the My Settings page.
September 29 - eSnipe ISP Problem (early afternoon)
Between 12:58 and 13:02, one on eSnipe's main ISP locations had troubles reaching eBay. This caused a number of bids to fail with the result "eBay Connection Problem". We apologize for this and do not expect further problems from the ISP. We will be issuing BidPoints to users who did not have their "could be" winning bids placed.
September 27 - customers with repeat missed bids
A very small number of eBay accounts (around 20) have been hit with the repeat "eBay Connection Problem".
Last night we installed a new Rovatron workaround to what we believe is an eBay server problem that started on September 21.
So far, things look promising, several of the problem accounts now have winning bids!
If you had problems, we encourage you to give us another try.
September 24 - small number of missed bids
A small number of bids continue to fail with "eBay Connection Problems" and "unknown" results. Error rate of around 1 in 250 bids. A few customers have been hit with two or more of these errors.
We have reviewed our Rovatron logs for some of these bids and are finding no specific message returned from eBay's servers.
Past experience has shown this means eBay has some server issues on their end. If you have had a "eBay connection problem" or "unknown" result today, take care in your bidding, especially if in same eBay auction category/same seller. We can not identify any specific pattern.
September 21 - Same eBay category, multiple missed bids
Some eBay bidders have been hit with multiple "eBay Connection Problems" today. There have been 125 such errors in the past 24 hours, a rate of around 1 in 250 bids. But the bad thing is that in many cases one bidder has been hit with two or more of these errors. We have reviewed our Rovatron logs for some of these bids and are finding that eBay is returning a "page not responding" error (internal eBay server problem). Rovatron tries multiple times in these situations, but all attempts failed within a 1 minute period. Past experience has shown this means eBay has some server issues on their end. If you have had a "eBay connection problem" result today, take care in your bidding, especially if in same eBay auction category.
September 18 - SnipeIt! Firefox Extension bid entry
For the past 10 days, a small number (20) users have had repeat problems entering bids with the Firfox Extension tool.
The problem is technical in nature and likely to impact the same computer over and over. Other customers are using the tool problem free, and we can not reproduce the problem on our own systems with any platform (Linux, OS X, Vista, XP).
We discovered a small number of bids were lost during entry, so if you had any unusual problems, please check your MyAuctions page to confirm that your bids were properly entered. We have added additional diagnostics code to the eSnipe servers to better identify the problem, so please keep trying. Feel free to contact support staff to report details of any problems you encounter. Thank you.
September 5 - missed bids resolved
(Friday 17:00 PDT) We have devised a workaround to the eBay server problems that started last evening. We do not anticipate any further missed bids.
September 4 - evening missed bids
(Thursday 19:15 PDT) A modest number of bids are failing with result "eBay Connection Problem". We estimate this to be impacting 1 in 200 bids. We are watching the situation closely, we believe it to be eBay server problems.
August 28 - Since 12:30pm PDT August 27, looking great
(Thursday 11:15 PDT) The small number of bid failures we reported August 23 (1 in 375 bids) has entirely cleared up for the past 24 hours.
We now believe that the "Unknown Result" and "eBay Connection Problem" results some customers repeatedly experienced was indeed an eBay server issue. We continue to monitor things closely and have additional diagnostics code installed in our Rovatron bidding software.
August 23 - three days without major problems
(Saturday 19:05 PDT) As a follow-up to our problems on Wednesday evening, we want to say that the last three days have been problem free. Our technical staff has put in major changes to our Rovatron bidding agent and we believe the large problems are now confirmed behind us. We are watching things closely and working on some small issues; about 40 out of 15,000 bids (1 in 375) are failing with "Unknown" result - we are still trying to determine if this is an eBay problem or our own new programming.
August 20 - eBay Bidding problems (evening)
(Wednesday 18:35 PDT) Starting at 17:15 PDT this evening, there were eSnipe bidding problems until 19:50 PDT. Some bids failed with "Missed Auction End", "eBay connect problem", "Execution Error" result messages. We apologize for any inconvenience this caused and will issue BidPoints to the customers who were impacted. We are installing right now major changes to our Rovatron bidding system to deal with these technical issues and minimize such failures.
August 17 - eBay Bidding problems (evening)
(Sunday 21:50 PDT) From 19:23 to 19:27 PDT this evening, there were eSnipe bidding problems. Some bids failed with "Missed Auction End", "eBay connect problem", "Execution Error" result messages. About 40% of our bids were impacted during the period. We apologize for any inconvenience this caused and will issue BidPoints to the customers who were impacted. We are actively working to minimize the impact of ongoing technical issues to minimize such failures.
Current Bidding Forecast
Updated August 14, 2009 at 12:20 PDT
eSnipe will update this Current Bidding Forecast if there is a significant change in the medium-term trend (next 3 to 7 days).
Thank you.
|
|